Do you charge a call-out fee? +
For advance bookings, there is no call-out fee — you only pay for the work carried out. Emergency call-outs outside normal hours may carry a call-out charge, which will always be confirmed before we attend.
How quickly can you respond to an emergency? +
We aim to be with you within 90 minutes for emergency jobs across North West London. Response time depends on your location and how many engineers are available at the time.
Are you Gas Safe registered? +
Yes. Royale Utilities is fully Gas Safe registered — registration number 958849. You can verify this at any time on the official Gas Safe Register website at gassaferegister.co.uk.
Do you offer a guarantee on your work? +
Yes — all workmanship is backed by a 12-month guarantee. If anything goes wrong with work we've carried out within 12 months, we'll return and put it right at no additional charge.
Can you provide a same-day gas safety certificate? +
Yes. We can carry out a gas safety inspection and issue a digital CP12 certificate the same day for both domestic and landlord properties. Contact us to check availability.
What areas do you cover? +
We cover all North West London postcodes including HA1–HA9, NW1–NW10 and W2. Key areas include Harrow, Edgware, Wembley, Pinner, Stanmore, West Hampstead, Cricklewood, Primrose Hill, Belsize Park, and Paddington.
Do you work with landlords and letting agents? +
Absolutely. We work with many landlords and letting agents across NW London providing gas safety certificates, boiler servicing, and emergency callouts. We can work flexibly around tenant schedules and provide all necessary documentation.
I smell gas — what should I do? +
If you smell gas: don't switch anything on or off, open windows and doors, turn off the gas at the meter, leave the property, and call the National Gas Emergency line on 0800 111 999 immediately. Then call us on 07490 542 550 to arrange an inspection and repair.